Returns & Exchanges
At Beniz Kloset, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help! Please review our return and exchange policy below:
Return Policy
We accept returns under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items, accessories (if offered) are non-returnable unless they arrive damaged or defective.
How to Return an Item:
- Contact Us: Email our customer service team at “contact@benizkloset.com” with your order number and the reason for the return.
- Receive Instructions: We’ll provide you with return instructions and the return address.
- Ship the Item: Return shipping costs are the customer’s responsibility unless the item is defective or the wrong product was shipped.
Exchange Policy
- Exchanges are accepted for size or color changes, subject to product availability.
- To request an exchange, please follow the same steps as outlined for returns and indicate the new size or color you’d like.
Refunds
- Refunds will be issued to the original payment method once your return is received and inspected.
- Please allow 7-10 business days for the refund to reflect in your account.
- Shipping fees (if applicable) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We’ll resolve it promptly at no cost to you.
Important Notes
- Items returned without prior authorization will not be accepted.
- Beniz Kloset reserves the right to refuse returns or exchanges that do not meet the policy criteria.
For further assistance, feel free to contact us directly via email at this address.
Thank you for shopping with Beniz Kloset!